Kristin O'Neill is a passionate leader with over 15 years of experience in legal technology, digital marketing, and financial technology, known for driving customer engagement and retention in rapidly growing companies. She is now the Head of Customer Success at Legalfly.AI, but in her prior role as a Vice President of Customer Support and Customer Success, she has significantly boosted customer engagement, retention, and key performance metrics. Kristin has a proven track record of implementing strategic initiatives that drive business growth and enhance customer experiences. Her leadership roles have showcased her expertise in product management and team building, leading to the successful unification and expansion of multiple products. Additionally, Kristin is deeply committed to fostering career growth and staff development, creating mentorship programs, streamlining onboarding processes to enhance employee engagement, and promoting an inclusive workplace culture. Her comprehensive skill set and passion for excellence in customer support and staff development ensure she consistently drives positive outcomes.