Luana is a customer-obsessed, results-driven strategic leader with over 15 years of international experience. She has a proven ability to unite people and drive meaningful change that benefits both organizations and individuals. Skilled in building cost-efficient, scalable, and successful customer care organizations, Luana consistently delivers operational excellence. She is instrumental in shaping authentic customer-centric cultures while fostering environments of genuine employee engagement. By combining these strengths, she lays the foundation for exceptional customer experiences that directly fuel business growth. Her leadership style emphasizes collaboration, innovation, and sustainable success.