Mike
Dry
VP of Customer Success & Support
Dealfront
Mike is an ambitious and strategically-minded VP of Customer Success and Support with a passion for managing remote teams in challenging and fast paced environments. Currently, he leads a Customer Success team of 41 professionals across Customer Success Management, Customer Engagement, Customer Support and Customer Success Engineering.
09 October 2024 10:00 - 10:30
Remote and hybrid support models: Best practices for the modern workforce
Explore strategies and best practices for managing remote and hybrid customer support teams, ensuring productivity, collaboration, and excellent service delivery.
Key Points
- Essential tools and technologies.
- Blending remote and in-office support.
- Maintaining high productivity.
- Ensuring clear communication.
- Supporting mental health and fostering a positive work culture.
Useful links
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Useful links