09 October 2024 10:45 - 11:15
From cost center to revenue driver: Leveraging AI to transform support
AI is revolutionizing customer support, transforming it from a cost center into a powerful revenue driver. This session explores how AI-powered technologies are reshaping support economics, from predictive ticket routing and intelligent chatbots that slash response times, to advanced analytics that uncover upsell opportunities and prevent churn.
We'll examine real-world case studies of companies leveraging AI to simultaneously reduce support costs and boost customer satisfaction, loyalty, and lifetime value. Attendees will gain practical strategies for implementing AI in their support operations, enabling them to turn every interaction into an opportunity for deeper customer engagement and business growth.
Discover how AI-enhanced support can drive product adoption, inform development, and ultimately impact the bottom line, proving that in the AI era, support is not just a reactive function but a strategic imperative for organizational success.