Join Monica Dadwal, VP of Test Engineering & Customer Support at Collibra, and Kacie Simpson, Global Head of Customer & Product Support at AlphaSense, for a fireside chat exploring what happens when support and engineering stop working in silos. Monika and Kacie arrived at the same challenge from opposite directions, one moving from test engineering into support, the other moving from support into closer partnership with product teams. Together, they'll unpack how those different starting points shape a shared goal: using customer data not just to solve tickets, but to inform smarter engineering and product decisions. This conversation with cover: - How a test engineering mindset changes the way you approach support operations - What it actually takes to get support and product teams speaking the same language - Turning customer data from a reporting exercise into a genuine input for product improvement - The friction points neither side expects when these functions start to merge