Nandish Dave is the Director of Technical Support at BitGo, a global leader in digital asset custody, wallets, staking, trading, and blockchain infrastructure serving institutional clients worldwide. He leads and scales global technical support operations for high-availability, security-critical systems that power custody, wallet, API, and trading platforms across the digital asset ecosystem. His work focuses on applying AI and machine learning to real-world production environments, where he has led initiatives around AI-driven support automation, including RAG-based knowledge systems, intelligent triage, workflow orchestration, and operational analytics. These efforts have significantly improved operational efficiency, reduced manual workload, and accelerated response and resolution times across enterprise support operations. Nandish plays a key role in launch readiness, incident governance, operational risk management, and cross-functional coordination for new blockchain products, protocol upgrades, and infrastructure changes. He partners closely with executive leadership, engineering, product, operations, and security teams to define global support standards, escalation frameworks, and postmortem practices for mission-critical systems.