Navin is a seasoned Customer Support Delivery and Operations leader with over nine years of experience at Salesforce. He currently serves as Director of Technical Support, where he drives initiatives that elevate customer satisfaction and operational excellence. Navin specializes in building high-performing product support teams with a strong emphasis on knowledge management, customer experience, and data-driven support metrics and analytics. His expertise spans technical support, support operations, and customer success, enabling him to deliver scalable solutions that improve both efficiency and customer outcomes. Known for his strategic approach and customer-first mindset, Navin has consistently helped organizations strengthen their support capabilities and achieve measurable success.