Partner with us

Get your free ticket

Call to action

Your text goes here. Insert your content, thoughts, or information in this space.

Button

Back to speakers

Niharika

Muriki

Director Technical Support

DocuSign

Niharika currently leads the Global Customer Support team at DocuSign, overseeing key integrations such as Salesforce, Microsoft, and Rooms. Prior to joining DocuSign, she spent seven years on the Salesforce Developer Support team. With a strong foundation in technical support and leadership, Niharika is dedicated to delivering customer- and employee-centric solutions through global, cross-functional collaboration. She is passionate about empowering teams, leveraging data-driven insights, and driving innovation to consistently exceed customer expectations. Based in Atlanta, GA, Niharika enjoys traveling and spending quality time with her husband, their newborn daughter, and their fur baby.

Button

09 October 2025 11:30 - 12:00

From support to solutions: Building quality through continuous feedback loops

Continuous feedback is transforming customer support from a reactive function into a strategic driver of product quality. In this session, Niharika Muriki, Director of Technical Support at DocuSign, will explore how structured feedback loops capture actionable insights directly from customers. Attendees will learn how these insights can inform product decisions, prioritize improvements, and ultimately enhance the user experience. The session will cover practical strategies for designing feedback mechanisms, closing the loop with customers, and fostering collaboration between support and product teams. Real-world examples from DocuSign will illustrate how continuous feedback drives measurable impact on product quality and customer satisfaction. By the end of the session, participants will gain a roadmap for leveraging support data to create a cycle of ongoing improvement, turning support interactions into a source of innovation.