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Bill
Saylor
Former Vice President of Product, Customer Experience
Bill is a seasoned Customer Experience Strategist with over 20 years of experience in product development and leadership. As the former Vice President of Product, Customer Experience at Comcast, Bill has a proven track record of creating customer-centric solutions and fostering high-performance teams. He brings a product mindset to customer experience, ensuring that every solution is designed with the customer in mind and driven by data. Well-versed in AI and ML, he launched Comcast's first AI-powered customer experience platform, showcasing his commitment to innovation and cutting-edge technology.
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10 July 2024 11:15 - 12:00
Understanding customer expectations in 2024/25
Stay ahead in the dynamic world of customer expectations by joining this insightful session focused on the trends and demands shaping 2024/25. Explore the evolving preferences of customers, driven by technological advancements, social changes, and economic shifts. Learn from industry experts about the key factors influencing customer behavior and expectations. This session will provide actionable insights on how to adapt your strategies to meet and exceed these new demands, ensuring enhanced customer satisfaction and loyalty. Don't miss this opportunity to future-proof your business by understanding the customer of tomorrow.

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