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July 10, 2024

July 10 | VIRTUAL EVENT

Customer Experience Summit

Join industry leaders as they share invaluable insights and strategies for optimizing customer interactions.

Elevate your strategy, forge connections with pioneers in the field, and unlock the secrets to crafting unforgettable experiences that cultivate unwavering loyalty and drive accelerated growth.

Secure your free pass for access to every session, unrivaled learning & insights, and all OnDemand recordings after the event.

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Meet the speakers

Tamer
Raafat
Customer Retention Leader EMEA
Oracle
Laureline
Boin
Director of Digital Customer Experience
Dropbox
Zachary
Zabella
Director of Customer Experience & Operations
Nielsen
Emily
Brennan
Principal Customer Experience Director
RingCentral
Prakash
Kumar
Customer Experience Transformation Manager
Entain
Mark
Levy
VP Customer Experience
Frontier Communications
Jeffrey
Kinsel
Head of Customer Experience
12twenty
Joao
Pereira
VP of Customer Experience
Milkrite | Interpuls
Priyanka
Sarkar
Director, Global Product Management, Customer Experience
Mastercard
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Agenda

Stay ahead of the curve with actionable CX strategies and insights.

All times are shown in New York, ET.

Main stage
July 10
July 10
July 10
09:00
Main stage
CX metrics that matter – Beyond NPS and CSAT
Tamer Raafat, Customer Retention Leader EMEA, Oracle
09:30
Main stage
Customer experience vs. customer success: understanding the distinctions, embracing a holistic view, and navigating the unique landscape of CX
Joao Pereira, VP of Customer Experience, Milkrite | Interpuls
10:00
Main stage
Crafting customer-centric cultures: Building the ultimate CX dream team
Jeffrey Kinsel, Head of Customer Experience, 12twenty
10:30
Main stage
Understanding customer expectations in 2024/25
Mark Levy, VP Customer Experience, Frontier Communications
11:30
Main stage
Insight to action: Maximizing CX team performance through data-driven decision-making
Prakash Kumar, Customer Experience Transformation Manager, Entain
12:00
Main stage
Harnessing predictive analytics to drive proactive CX processes
Priyanka Sarkar, Director, Global Product Management, Customer Experience, Mastercard
12:30
Main stage
Transforming customer service teams into dynamic customer experience engines
Zachary Zabella, Director of Customer Experience & Operations, Nielsen
13:00
Main stage
Seamless beginnings: Enhancing onboarding through cross-functional collaboration
Emily Brennan, Principal Customer Experience Director, RingCentral
13:30
Main stage
Empathy mapping and journey mapping for CX design
14:00
Main stage
Digital conversations: Elevating customer experience through social media
Laureline Boin, Director of Digital Customer Experience, Dropbox
Insights

800+

Attendees

8

Sessions

15

Speakers

0

Cost to attend

Want to partner?

Interested in positioning your brand in front of 800+ customer experience pros from across the globe?

Customer Experience Summit aims to connect customer leaders from around the world with key solution providers paving the way for more innovative and effective experience, support, and success practices.

There are lots of ways we can work together, drop us a note, or check out our media guide.

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Join us in person

Connect with your peers IRL in 2024

Sep 04 & 05, 2024
Customer Success Festival San Francisco

Visit event website

Oct 03 & 04, 2024
Customer Success Festival Boston
Boston

Visit event website

Oct 24, 2024
Customer Experience Summit San Francisco

Visit event website

Nov 06 & 07, 2024
Customer Success Festival Sydney
Sydney

Visit event website

Nov 13 & 14, 2024
Customer Success Festival Chicago
Chicago

Visit event website

Dec 04, 2024
Chief Customer Officer Summit London
London

Visit event website

Dec 04 & 05, 2024
Customer Success Festival London
London

Visit event website

Mar 20 & 21, 2025
Customer Success Festival New York
New York

Visit event website

Don't just take our word for it

"The summit allowed me to take a step back from my daily grind to rethink how we're positioning and strategizing the end-to-end CS experience both internally and externally."

John Evans

Director of Customer Success at Berkshire Grey

Mar 20, 2024
CMO Summit New York
New York

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Apr 18, 2024
AI for Marketers Summit
Online

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Apr 24 & 25, 2024
#GTM24 Los Angeles
Los Angeles

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May 01, 2024
CMO Summit
Online

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Sep 04, 2024
CMO Summit San Francisco
San Francisco

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Dec 04, 2024
CMO Summit London
London

Register now

FAQs

Who is the CX Virtual Summit for?

The CX Virtual Summit is for customer experience professionals looking to boost growth and deepen customer connections. This summit offers valuable insights and practical tips to enhance your CX approach, regardless of your experience level.

Will sessions be recorded?

All speaker sessions will be recorded and available to watch OnDemand after the event for all attendees, subject to speaker approval.

How do I join live sessions?

You will receive a unique joining link the day before the summit. Simply follow the link in your email to access the event.

What timezone will the live sessions be in?

The event will kick off at 6 am PST | 9am EST | 2pm GMT

Join the conversation

Want to be part of a growing global community of customer experience pros? Come and join us, we’re friendly, full of ideas, and always happy to share our knowledge!

Which companies will be at the event?

Any company that likes to win. We joke. But you’ll hear from competitive enablement practioners and leaders at companies like Lacework, Hubspot, ServiceTitan, Palo Alto Networks and more plus, network with attendees from hundreds more organizations.

What timezone will the live sessions be in?

Live events will kick off each day at 9:00 am PST / 12:00 pm EST / 5:00 pm UK. Sessions will wrap up by 12:00 pm PST / 3:00 pm EST / 8:00 pm UK.

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