Creating a customer-centric culture is essential for delivering exceptional customer experiences. This session explores the foundations of building a dedicated CX dream team that puts customers at the heart of every decision. Gain insights into recruiting and nurturing talent, fostering a collaborative environment, and implementing best practices that drive customer satisfaction. Industry leaders will share proven strategies for aligning your team's goals with customer needs, enhancing communication, and promoting a culture of continuous improvement. Learn why it's not just the CX team that needs to be customer-centric; this mindset should be rolled out across every department in the business. Join us to learn how to transform your organization into a powerhouse of customer-centric excellence.