Kiki is a fractional CX director with a main focus on working with DTC eCommerce brands to help them build and grow their CX environment. She also has a strong interest in working with SaaS companies and frequently collaborates with key partners as a platform consultant, implementation/migration provider, and 3rd party ongoing success partner. You can often find Kiki at start-up events, where she is eager to collaborate with teams who are hacking out early ideation or finding product-market fit. Her priority is to establish deep connections with clients, teams, and stakeholders in order to effectively and efficiently tackle challenges.