Mark
Levy
VP Customer Experience
Frontier Communications
Mark Levy is an experienced business leader with over 25 years of expertise in digital and customer experience. Currently serving as the Vice President of Customer Experience at Frontier Communications, Levy is responsible for spearheading initiatives aimed at enhancing customer experience across the organization. He is also an executive coach, author, and publisher, having recently published a book titled “The Accountability Team Handbook.” Levy also writes the DCX Newsletter and Podcast, which offers weekly insights, trends, and best practices for customer experience professionals.
10 July 2024 11:15 - 12:00
Understanding customer expectations in 2024/25
Stay ahead in the dynamic world of customer expectations by joining this insightful session focused on the trends and demands shaping 2024/25.
Explore the evolving preferences of customers, driven by technological advancements, social changes, and economic shifts. Learn from industry experts about the key factors influencing customer behavior and expectations. This session will provide actionable insights on how to adapt your strategies to meet and exceed these new demands, ensuring enhanced customer satisfaction and loyalty.
Don't miss this opportunity to future-proof your business by understanding the customer of tomorrow.
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