10 July 2024 15:15 - 15:45
Fostering Trust to Fuel Customer, Employee, and Shareholder Value
Trust is a hot topic these days - and rightfully so. Employees who trust their teammates are more engaged, empathetic, and innovative. They collaborate more to deliver a seamless customer experience and adapt more easily to change. Overall, studies consistently show that companies with a high trust culture have market returns two to three times above average.
In this session, attendees will learn why trust is so powerful and how to increase it across key stakeholder groups in any organization.
Key takeaways:
What trust is, how it forms, and ways to measure it
Concrete data to make the business case for boosting trust
Insight into how digital tools and AI have changed when, where, and how people trust
Real world stories of organizations that improved trust inside and out
Strategies for rebuilding trust once it's been lost or shaken
Practical tools anyone can use to build trust with their colleagues, leaders, and teams