Frank Auger, COO at OnRamp, is a veteran of CX leadership roles at numerous high-growth startups. Frank is passionate about reimagining how agentic technology can scale customer success while maintaining personalized experiences. Frank built and led all post-sales teams at HubSpot from the startup stage through IPO and later became HubSpot’s Chief Information Officer. As OnRamp COO, Frank shares how to scale customer success in the agentic era, transform business operations, and lead teams through rapid growth and change.