Customer Expansion
Summit
Stop leaving expansion revenue on the table.
Learn how leading Customer Success teams spot expansion opportunities earlier, convert renewals into growth, and build repeatable systems that grow NRR.
Register for free to join live or catch up with every session recording OnDemand after the event.
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hours
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About the
summit
Expansion isn't luck, it's a system. Too many CS teams are operating like a retention safety net and leaving ARR growth to sales.
Join us to learn the playbooks, systems and signals you need to to uncover expansion opportunities, grow existing accounts without damaging customer trust, and prove commercial impact.
Get ready to:
- Identify expansion signals using AI-driven scoring to surface upsell readiness weeks in advance.
- Turn every renewal into a growth conversation with tactics leading CS teams use to uncover new opportunities during QBRs, EBRs and customer check-ins.
- Measure, and prove, the commercial impact of Customer Success using the metrics leadership actually cares about.
Our Stats
12+
Speakers
800+
Attendees
8+
Sessions
0
Cost to attend
Meet our
speakers
Explore the
agenda
The event will kick off at 6 am PDT | 9am EDT | 2pm BST. All times below are shown in EDT.
Don't just take
our word for it
Why you need
to join the summit
What you'll get
out of the event
Predict expansion before it happens
Discover how leading CS teams use product usage signals, sentiment analysis, and AI-powered value scoring to identify expansion-ready accounts weeks before the conversation.
Master upsell & cross-sell conversations
Learn how to structure check-ins, QBRs, and business reviews that naturally progress from value delivery to expansion opportunity, without ever feeling like a sales pitch.
Build an NRR-positive CS function
Design a CS org, from compensation to playbooks to tooling, that structurally drives expansion revenue, so growth compounds quarter over quarter.
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OnDemand
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That’s right, you’ll have access to every session from every Customer Success Summit ever.
Dive into our enormous content library featuring the best speakers from around the world
Discover the content you need, when you need it. Just-in-time learning at your fingertips
Catch up anywhere, anytime, and never miss a summit again
FAQS
Will sessions be recorded?
All sessions will be recorded and available to watch OnDemand after the event for all attendees, subject to speaker approval.
How do I join live sessions?
You will receive a unique joining link the day before the summit. Simply follow the link in your email to access the event.
What time will the live sessions begin?
The event will kick off at 6 am PDT | 9am EDT | 2pm BST
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