In her current role as the Senior Director of Customer Success at Apryse, Jess is focused on guiding and building superstar customer-centric teams. She has a proven track record of leading high-performing customer success teams, through implementing strategies and programs that have resulted in increased customer retention, expansion, and advocacy. Jess' leadership style is characterized by her focus on collaboration, innovation, and a relentless commitment to her team's success. She excels at developing and motivating teams, fostering a culture of customer-centricity, and driving cross-functional alignment to ensure customer satisfaction throughout the customer journey. Jess leverages data-driven insights to identify trends, uncover opportunities, and optimize customer success initiatives. With a passion for evolving technology and a keen understanding of industry best practices, Jess stays at the forefront of customer success trends, enabling her to drive continuous improvement across teams and deliver a truly exceptional customer experience.