Most QBRs end with a scorecard and a handshake. The best ones end with a roadmap. This session gives you a practical framework for transforming business reviews from backward-looking recaps into forward-facing conversations, ones that surface expansion naturally because the customer asked for it. Key takeaways: - How to structure a QBR agenda that moves from "here's what we did" to "here's what's next" - Techniques for engaging executive stakeholders on outcomes, not activity metrics - The questions and moments in a review most likely to surface genuine expansion intent If your QBRs consistently lead to renewals but rarely lead to growth, this framework changes that.