Every CS org hits this tension eventually: the relationship is yours, but the quota is Sales'. The handoff gets fumbled, the customer feels the friction, and the deal stalls. In this panel, CS leaders debate what actually works, from CSQL definitions and handoff triggers to comp alignment and account ownership models. No theory, just the real architecture behind teams that are closing expansion without burning the relationship. Key takeaways: - How to define the handoff moment so both sides agree on it before the deal heats up - Comp and incentive structures that align CS and Sales around shared expansion outcomes - What the most efficient handoff motions look like in practice, with real close rate data If your CS team is generating expansion opportunities that keep dying in handoff, this is the session that fixes it.