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Aaron

Sturgill

Director, Customer Success

Udemy

Aaron Sturgill is a Strategic Customer Success leader and Director at Udemy, where he drives customer-centric growth and business outcomes across enterprise accounts. He has extensive experience in customer success, product, and business strategy, with a strong track record of scaling revenue, improving retention, and leading high-performing teams in SaaS and tech-driven environments.

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13 May 2026 12:15 - 13:00

Panel | The art of onboarding: What great looks like and how to get there

Onboarding done well is a competitive advantage, but what does great actually look like in practice? In this panel, our speakers share what separates high-performing onboarding teams from the rest, the mistakes most organisations make in the first 90 days, and the frameworks and mindset shifts that drive long-term customer success from day one.