Onboarding & Retention
Summit
Turn onboarding into your strongest retention strategy.
Learn how the most effective customer success teams cut early churn, build lasting loyalty, and drive growth by keeping the customers they already have.
Register free to join live or catch up with every session recording OnDemand after the event.
In partnership with
days
hours
minutes
until the summit starts
About the
summit
If you're not improving onboarding and retention, you're leaving revenue, loyalty, and growth on the table. In today's high-stakes SaaS landscape that's a fast-track to failure.
Join this summit and learn to:
Stop losing customers in the first 90 days with scaleable onboarding that realizes value faster
Build loyalty from day one so customers stay longer, spend more, and become advocates
Steal proven onboarding playbooks from CS teams that have already figured it out
Our Stats
12+
Speakers
800+
Attendees
8+
Sessions
0
Cost to attend
Meet our
speakers
Explore the
agenda
The event will kick off at 6 am PT | 9am EDT | 2pm BST. All times below shown in EDT.
Don't just take
our word for it
Why you need
to join the summit
What you'll get
out of the event
Gain knowledge
Hear real-world case studies and proven strategies to make retention your growth strategy. Discover why the fastest path to growth is not more leads, it’s keeping the customers you already have.
Perfect your onboarding
Build onboarding that keeps customers around. See how leading CS teams scale onboarding experiences that feel personal, even as they grow.
Crush churn
Turn churn into a warning sign, not a surprise. Learn how to spot the patterns behind early drop-off and fix them before customers leave.
Watch every summit
OnDemand
Committ to a Customer Success Collective Pro membership and unlock over 700 hours of OnDemand content.
That’s right, you’ll have access to every session from every Customer Success Summit ever.
Dive in to our enormous content library featuring the best speakers from around the world
Discover the content you need as you need it - just in time learning at your fingertips
Catch up anywhere, anytime, and never miss a summit again
FAQS
Will sessions be recorded?
All sessions will be recorded and available to watch OnDemand after the event for all attendees, subject to speaker approval.
How do I join live sessions?
You will receive a unique joining link the day before the summit. Simply follow the link in your email to access the event.
What time will the live sessions begin?
The event will kick off at 6 am PDT | 9am EDT | 2pm BST
Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
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