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Brit
Ferguson
Senior Principal Success Manager
Slack
Brit is currently a Senior Principal Customer Success Manager at Slack (Salesforce) and has over 10 years of experience in the success space. Prior to this role, Brit was leading the Enterprise Customer Success team at Culture Amp and a Customer Success Director at Brandwatch. Brit is a dynamic individual with a passion for all things data driven and works with her team and clients to develop genuine connections where every interaction drives customers towards their business goals.
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16 April 2025 09:45 - 10:30
From onboarding to advocacy: Mapping the retention journey
Customer success doesn’t stop at onboarding—it’s just the beginning. This panel dives into the full retention journey, exploring how to turn first impressions into lasting relationships and loyal brand advocates. Join industry leaders as they share insights, strategies, and lessons learned in building end-to-end customer experiences that drive engagement, reduce churn, and cultivate advocacy.