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David
Shao
Director Customer Success Operations and Training
Lumeris
David Shao is a Director at Lumeris with 10+ years of experience in SaaS implementation and customer success in healthcare technology. He specializes in scaling teams, improving operational efficiency, and driving customer adoption, with previous leadership roles at Biofourmis and Cerner.
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13 May 2026 12:15 - 13:00
Panel | The art of onboarding: What great looks like and how to get there
Onboarding done well is a competitive advantage, but what does great actually look like in practice? In this panel, our speakers share what separates high-performing onboarding teams from the rest, the mistakes most organisations make in the first 90 days, and the frameworks and mindset shifts that drive long-term customer success from day one.