Elodie O'Rourke is the Customer Success Director at the Financial Times with over a decade of experience. She is passionate about people and making a positive difference in their lives. She leads the customer success team and ensures that the company's customers are getting the most value out of their subscription. Elodie is dedicated to achieving success in everything she does, and her ability to build strong relationships and deep understanding of customer needs have been key to her success in the customer success field.