Emily brings nearly 20 years of expertise in customer experience and retention. As a leader in the Customer Success organization at Ping Identity, her passion is rooted in customer obsession. She is dedicated to delivering exceptional service, whether through coaching and mentoring her team or reimagining processes to ensure customers feel supported and achieve measurable value. Emily co-leads a dynamic team of 50, including Customer Success Outcome Managers, Customer Success Architects, and Team Managers, all focused on driving success for Ping Identity’s customers.