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Frank
Murphy
Director, Customer Success
Cisco
Frank Murphy is a seasoned leader in customer success, strategic partnerships, and presales engineering with a track record of driving growth at companies like Cisco, Dell/EMC, and HackerRank. He has built and led global teams focused on both expansion and engineering, transforming reactive service models into consultative, KPI-driven programs that enhance product adoption, retention, and revenue. Frank has held prior roles as a channel manager and product manager, is the co-inventor of eight patents, is a workshop leader in digital accessibility best practices, and a mentor to the next generation of tech talent.
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13 May 2026 10:30 - 11:00
Retention without the scramble: how to de-risk renewals through ongoing customer
When customers already have your product, the real challenge is helping them realise what they're getting out of it. In this session, Frank shares how his team uncovers new use cases within the existing install base, drives adoption beyond the initial deployment, and turns renewals into a non-event rather than a last-minute fire drill