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Haimee

Code

Director, Customer Success

Haimee Code has spent over 15 years at LinkedIn helping build Customer Success in APAC from the ground up. Today she leads the Australia CS organisation across Hiring and Learning, partnering with thousands of customers to turn product adoption into real business impact. She is a regular speaker on CS, leadership, and the practical adoption of AI, and is just as passionate about learning from others as she is sharing what she knows.

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13 May 2026 15:30 - 16:00

Onboarding in the Age of Agentic AI: What It Means for Customer Success Teams

AI agents are no longer a future concept.AI agents are no longer a future concept. They are already changing how customers interact with products from day one. But as agentic AI becomes embedded in the tools your customers use, the way CS teams approach onboarding needs to evolve too. In this session, Haimee Code will explore what it means to onboard customers onto increasingly autonomous, AI-driven products, and how CS teams can adapt their strategies to set customers up for success in a world where the product itself is constantly learning and acting on their behalf.