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Jelo

Rillo

Associate Director, Customer Success

S&P Global

Jelo Rillo is an Associate Director of Customer Success at S&P Global, where he leads global initiatives focused on customer experience, retention, and digital transformation. He has progressed through multiple roles within the company, building expertise in customer migration, account management, and team leadership across the European book of business.

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13 May 2026 12:15 - 13:00

Panel | The art of onboarding: What great looks like and how to get there

Onboarding done well is a competitive advantage, but what does great actually look like in practice? In this panel, our speakers share what separates high-performing onboarding teams from the rest, the mistakes most organisations make in the first 90 days, and the frameworks and mindset shifts that drive long-term customer success from day one.