Partner with us

Get your ticket

Call to action

Your text goes here. Insert your content, thoughts, or information in this space.

Button

Back to speakers

Joe

Chernowski

Global Director, Client Success

ADP

Joe Chernowski is a Director of Client Success at ADP, where he leads a global team supporting over $70M in annual contract value across enterprise and mid-market clients. He specialises in scaling customer success organisations, driving retention and revenue growth, and building predictive, data-driven strategies. Joe is known for developing high-performing teams, creating repeatable success processes, and fostering strong executive-level client relationships.

Button

13 May 2026 13:30 - 14:15

Panel | Proving Your Worth: How CS Teams Are Tying Retention to Revenue

As budgets tighten and CS teams face increasing scrutiny, the ability to demonstrate tangible business impact has never been more critical. In this session, our panellists share how they are connecting retention metrics to revenue outcomes, building the business case for CS investment, and earning a seat at the table with finance and the board.