SpeakersAgenda
Text here
Text here

Partner with us

Get your ticket

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Joe
Di Grande
Vice President of Customer Success & Sales
Business Insider
Joe is a results-driven customer success leader with an entrepreneurial mindset, he builds and scales efficient processes that deliver measurable impact. His expertise spans digital customer success, tech touch, and automation, consistently exceeding targets and driving growth in both startup and enterprise environments. Joe's led teams of up to 7 and managed over $12M ARR, and he's a data-driven decision maker with a proven track record of success in sales operations, customer success, and revenue generation.
Button
16 April 2025 11:30 - 12:00
Tech touch & customer retention: The winning formula for success
As customer bases grow and expectations rise, scaling personalized experiences becomes critical. This presentation uncovers how tech touch strategies like smart automation, data-driven insights, and digital engagement can drive customer retention at scale. Discover the winning formula that blends technology with thoughtful strategy to deepen relationships, boost loyalty, and fuel long-term success.