Joe Di Grande is a RevOps, Tech Touch, Digital Customer Success consultant helping SaaS companies scale smarter, not just harder. With a background leading CS and automation strategy at high-growth companies like Business Insider, Ceros, and eMarketer, Joe now partners with startups and mid-market teams to build lean, scalable systems across the post-sale journey. He’s the creator of Joe Does Tech Touch, helping teams operationalize onboarding, renewal, and customer lifecycle strategies without adding headcount. Joe also advises on tool implementation, workflow design, and the role of AI in customer success. Whether he's building automated onboarding systems, designing Tech Touch journeys, or helping CS leaders clean up their GTM data, Joe brings a practical, execution-first approach rooted in results.