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Keegan

Phillip

Global Customer Retention Strategy Director

Pitchbook

Keegan Phillip is a Global Customer Retention Strategy Director at PitchBook, where he leads initiatives focused on improving customer retention and driving long-term client value. With nearly a decade at the company, he has progressed through multiple roles across account management and strategy, building deep expertise in customer success, SMB growth, and startup ecosystems.

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13 May 2026 10:30 - 11:15

Panel | Proving your worth: How CS teams are tying retention to revenue

As budgets tighten and CS teams face increasing scrutiny, the ability to demonstrate tangible business impact has never been more critical. In this session, our panellists share how they are connecting retention metrics to revenue outcomes, building the business case for CS investment, and earning a seat at the table with finance and the board.