Partner with us

Get your ticket

Call to action

Your text goes here. Insert your content, thoughts, or information in this space.

Button

Back to speakers

Krista

Hardebeck

Senior Director, Agentforce Success Engineers

Salesforce

Krista currently works at Salesforce, leading one of the CSM teams for Data Cloud. Before Salesforce, Krista was at Instabase, an AI startup specializing in intelligent document processing. At Instabase, she led the AMER CS team and helped establish their foundational CS practices. Before Instabase, Krista worked on the professional services team at MuleSoft. Krista is based in Southern California with her husband and likes to run, hike, and travel in her free time.

Button

16 April 2025 09:45 - 10:30

From onboarding to advocacy: Mapping the retention journey

Customer success doesn’t stop at onboarding—it’s just the beginning. This panel dives into the full retention journey, exploring how to turn first impressions into lasting relationships and loyal brand advocates. Join industry leaders as they share insights, strategies, and lessons learned in building end-to-end customer experiences that drive engagement, reduce churn, and cultivate advocacy.