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Matt
Harmon
Senior Director of Customer Success Operations
CDK Global
Matt is a seasoned customer success leader with over 20 years of experience building and scaling high-performing teams. He has a proven ability to drive customer satisfaction, retention, and revenue growth. Matt has expertise in both hardware and SaaS environments, with a focus on data-driven decision making, innovation, and building strong customer relationships.
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16 April 2025 13:00 - 13:30
The churn code: Using predictive analytics to retain & re-engage customers
Understanding why customers leave is the key to making them stay. This presentation explores how to decode churn signals using data by uncovering patterns, predicting risk, and triggering timely interventions. Learn how to transform insights into action to not only retain at-risk customers but also re-engage them with strategies that resonate and deliver real value.