Riccardo Composto is Director of Renewals at Salesforce, with over 15 years of experience helping SaaS companies turn retention into a real growth driver. He has built and led Customer Success and Renewals teams across Salesforce, Own and Sitecore, and worked closely with enterprise customers at Adobe and Oracle, focusing on reducing churn, accelerating time-to-value and driving expansion. He’s particularly interested in what actually drives results post-sale, from onboarding and adoption to commercial strategy, and how to make Customer Success a true partner to revenue. He also has a strong interest in new technologies and AI, and how they can be applied to improve customer outcomes and team performance. Outside of work, you’ll usually find him playing guitar with his son, walking his Westie or in the gym preparing for his next Hyrox or triathlon. He’s also passionate about live music and always on the lookout for new bands.