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Riccardo
Composto
Director, Renewals
Salesforce
Riccardo Composto is a seasoned customer success and renewal executive with over 15 years of experience driving recurring revenue, retention, and growth for global SaaS companies. He specializes in transforming post-sale engagement into a strategic growth engine, building and leading high-performing teams, and aligning cross-functional stakeholders to deliver measurable customer value. Known for his operational excellence, commercial acumen, and change management expertise, he is passionate about bridging customer success with revenue strategy while developing people to perform at their best.
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13 May 2026 11:15 - 11:45
The churn code: Using predictive analytics to retain & re-engage customers
Understanding why customers leave is the key to making them stay. This presentation explores how to decode churn signals using data by uncovering patterns, predicting risk, and triggering timely interventions. Learn how to transform insights into action to not only retain at-risk customers but also re-engage them with strategies that resonate and deliver real value.