Anuj Pandey is a customer experience and AI leader who leads technology strategy for Microsoft’s customer experience and success organization. He partners with product, engineering, and field teams to translate AI breakthroughs into production-grade CX solutions—spanning agentic workflows, quality frameworks, and operating models that scale globally. Before Microsoft, Anuj led solution delivery and incubation for applied AI products at Google, turning early-stage capabilities into measurable customer value. Earlier, he spent nearly a decade in management consulting, guiding Fortune 500 clients through end‑to‑end customer experience transformations. Anuj’s expertise bridges hands‑on technical delivery and executive strategy, architecting AI-backed support journeys while driving enterprise-wide change to realize their impact.