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David
Karp
SVP, Customer Success
Billtrust
With over 30 years of experience in customer success, market intelligence, retail, and CPG, David helps businesses understand and improve every customer experience. As the CCO at DISQO, he leads and scales the post-sales teams to deliver value across the enterprise CX intelligence product suite, which is trusted by hundreds of Fortune 500 companies and powered by millions of consumers on the industry's largest opt-in data platform.
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09 October 2025 13:40 - 14:10
Your CSMs are doing the wrong work: Redefining the role in 2026