Elena is an award-winning, results-driven leader in client management, customer success, and business development, with extensive experience in B2B SaaS and a strong focus on customer experience (CX). She is a qualified attorney with a passion for understanding the customer perspective and driving measurable outcomes across acquisition, retention, revenue growth, and product adoption, consistently delivering performance above 100%. As Director of Customer Success at Thomson Reuters, Elena leads a high-performing team of Customer Success Managers across the US and UK. Her team partners with global law firms, executives, and legal innovation leaders to accelerate adoption of AI-powered legal solutions, translating technology into meaningful workflow improvements and driving time-to-value, utilization, and long-term value realization.