April 11, 2024

April 11, 2024 | VIRTUAL

AI for

Customer Success Summit

We're bringing together leaders to share their insights on AI and automation adoption to elevate your CS strategy.

Join us to stay ahead of the latest industry trends, get inspired, and future-proof your CS operations.

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Insights

1200+

Registrants

8

Live sessions

15

Speakers

1

Interactive workshop

SPEAKERS

Meet the speakers

Joel
Flagg
Regional VP, Strategic Customer Success
Salesforce
Victoria
Van Antwerpen-Spencer
Senior Director, Digital Customer Experience
Oracle
Somnath
Roy
Director of Customer Success
Google
Nick
Thomas
Head of Customer Success
AWS
Matthew
Morrell
Director of Customer Success
Microsoft
Vanessa
Gatihi
Customer Success Leader
OpenAI
David
Karp
Chief Customer Officer
DISQO
Chris
Baribeau
Senior Director of Customer Success
HubSpot
Dina
Hassan
Head of Customer Success
LinkedIn
Valerie
Focke
VP of Customer Success
Datamaran
Tori
Jeffcoat
GTM Strategy, CS & AI
Gainsight
Stephen
O'Keefe
Senior Director of Customer Success
HubSpot
Haley
Bates
Solutions Engineers
Skilljar
Sarah
Sedgman
CEO
LearnExperts
David
Yu
Chief Architect of Data & AI for CS
Microsoft

Agenda

Discover how you can redefine your Customer Success standards with AI.

All times are shown in ET.

April 11
April 11
April 11
09:00
Main stage
Panel discussion: Using AI strategies to scale and automate personalization
Somnath Roy, Director of Customer Success, Google
Valerie Focke, VP of Customer Success, Datamaran
Joel Flagg, Regional VP, Strategic Customer Success, Salesforce
Victoria Van Antwerpen-Spencer, Senior Director, Digital Customer Experience, Oracle
10:00
Main stage
Transforming CS: Microsoft's approach to AI, predictive analytics, and continuous upskilling
Matthew Morrell, Director of Customer Success, Microsoft
David Yu, Chief Architect of Data & AI for CS, Microsoft
10:45
Main stage
Authentic, human-first AI in customer success
Tori Jeffcoat, GTM Strategy, CS & AI, Gainsight
11:30
Main stage
Fireside chat: AI for customer feedback and sentiment analysis
David Karp, Chief Customer Officer, DISQO
Dina Hassan, Head of Customer Success, LinkedIn
12:15
Main stage
AI-powered customer engagement
Vanessa Gatihi, Customer Success Leader, OpenAI
13:00
Main stage
Fireside chat: How HubSpot is experimenting with AI to drive customer retention
Chris Baribeau, Senior Director of Customer Success, HubSpot
Stephen O'Keefe, Senior Director of Customer Success, HubSpot
13:45
Main stage
Balancing act: The art and science of AI & automation to scale digital CS
Sarah Sedgman, CEO, LearnExperts
Haley Bates, Solutions Engineers, Skilljar
14:15
Main stage
Interactive virtual roundtable: Gen AI in CS
Nick Thomas, Head of Customer Success, AWS
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VIRTUAL EVENT

APRIL 11, 2024 | 9 AM ET | 2 PM GMT

Why attend?

📈 Increase your AI expertise and prepare to tackle this next wave of transformation with confidence.

🙋‍♀️ Break out of the day-to-day and refresh the way you think so you can bring innovative ideas to the table.

🤝 Connect with 1,000+ enthusiastic CS peers and leaders, forge new relationships and grow your network.

🧠 Pick the brains of customer success leaders and get answers specific to the challenges you’re facing.

📚 Learn from some of the most innovative organizations in the space and take their AI successes back to your desk.

🍬 Build your own event, pick ‘n’ mix from a broad range of AI in CS topics to rapidly develop your skillset.

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"Hearing so many ideas and different perspectives was extremely valuable!"

Christopher Kocher

Regional Head of Customer Success, Financial Times

Take your brand to the next level with Customer Success Collective

1000+ attendees, 10+ speakers, and 40+ countries represented.

AI for Customer Success Summit is the ideal platform to promote your brand and engage with our global community of CS pioneers.

There are lots of ways we can work together, drop us a note, or check out our media guide.

Join the conversation

Discover the ultimate community for customer success at Customer Success Collective. Connect with like-minded CS enthusiasts, access state-of-the-art resources, attend world-class events, and engage in stimulating conversations.

FAQs

What is Customer Success Collective?

CSC is a global collective of customer advocates driving excellence in customer success. We provide a platform to learn, share, develop, network, and scale with fellow CS professionals and experts in the field. Join the community and be a part of the discussion.

How do I join live sessions?

The sessions will be broadcast directly from this event website. All sessions will be updated with a live link when the talk begins.

What do I get with my ticket?

All sessions will be recorded and available to watch any time after the event. If you enjoy the content and want full, unlimited access to our in-person event recordings, templates, toolkits and webinars, you can purchase a membership here.

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