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October 09, 2024

OCTOBER 09 | VIRTUAL EVENT

Customer Support Summit

Join industry leaders as they share invaluable insights and strategies for optimizing customer interactions.

Elevate your strategy, forge connections with pioneers in the field, and unlock the secrets to crafting unforgettable experiences that cultivate unwavering loyalty and drive accelerated growth.

Secure your free pass for access to every session, unrivaled learning & insights, and all OnDemand recordings after the event.

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Our speakers

Dmitrii
Makhusaev
VP of Customer Support
Semrush
Sean
Ilenrey
VP of Customer Support
Dutchie
Mike
Dry
VP of Customer Success & Support
Dealfront
Amrit
Prakash
Associate Director, Customer Support and Success Operations
Checkmate
Kristin
O'Neill
Head of Customer Success
Legalfly.AI
Jordan
Barker
VP of Customer Success - Global
Alteryx
Raymond
Otero
Director, Global Customer Experience (GCX) - Strategic Programs
Microsoft
Kimberly
Ayala
Director of Customer Success, North & South America
Akeneo
Monika
Aufdermauer
VP of User Succes
KOHO
Colin
Crowley
Customer Experience Executive and Thought Leader
Mollie
Holland
VP of Customer Experience
DevRev
Marc
Burckin
Vice President, Technical Support Delivery
Docusign
Paul
Faure
Director, Customer Care
Dealfront
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Agenda

Stay ahead of the curve with actionable support strategies and insights.

All times are shown in New York, ET.

Main stage
October 9
October 9
October 9
08:15
Main stage
To AI or not to AI: Streamlining support operations with AI and RPA
Colin Crowley, Customer Experience Executive and Thought Leader
09:00
Main stage
Transforming customer support with AI and automation: Insights from industry leaders
Kristin O'Neill, Head of Customer Success, Legalfly.AI
Jordan Barker, VP of Customer Success - Global, Alteryx
Monika Aufdermauer, VP of User Succes, KOHO
10:00
Main stage
Remote and hybrid support models: Best practices for the modern workforce
Mike Dry, VP of Customer Success & Support, Dealfront
Paul Faure, Director, Customer Care, Dealfront
10:45
Main stage
From cost center to revenue driver: Leveraging AI to transform support
Mollie Holland, VP of Customer Experience, DevRev
11:30
Main stage
Using data to personalize the customer experience
Kimberly Ayala, Director of Customer Success, North & South America, Akeneo
12:15
Main stage
Anticipating customer needs: Proactive services & analytics strategies for support teams
Raymond Otero, Director, Global Customer Experience (GCX) - Strategic Programs, Microsoft
13:00
Main stage
Fireside chat: Balancing technology and human touch - the future of omni-channel support
Sean Ilenrey, VP of Customer Support, Dutchie
Amrit Prakash, Associate Director, Customer Support and Success Operations, Checkmate
Marc Burckin, Vice President, Technical Support Delivery, Docusign
14:00
Main stage
Customer support as a cradle of talents
Dmitrii Makhusaev, VP of Customer Support, Semrush
Insights

800+

Attendees

8

Sessions

12

Speakers

0

Cost to attend

Want to partner?

Interested in positioning your brand in front of 800+ customer support pros from across the globe?

Customer Support Summit aims to connect customer leaders from around the world with key solution providers paving the way for more innovative and effective experience, support, and success practices.

There are lots of ways we can work together, drop us a note, or check out our media guide.

Community partners

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Join us in person

Connect with your peers IRL in 2024

Sep 04 & 05, 2024
Customer Success Festival San Francisco

Visit event website

Oct 03 & 04, 2024
Customer Success Festival Boston
Boston

Visit event website

Oct 24, 2024
Customer Experience Summit San Francisco
San Francisco

Visit event website

Nov 06 & 07, 2024
Customer Success Festival Sydney
Sydney

Visit event website

Nov 13 & 14, 2024
Customer Success Festival Chicago
Chicago

Visit event website

Dec 04, 2024
Chief Customer Officer Summit London
London

Visit event website

Dec 04 & 05, 2024
Customer Success Festival London
London

Visit event website

Mar 20 & 21, 2025
Customer Success Festival New York
New York

Visit event website

Don't just take our word for it

"The summit allowed me to take a step back from my daily grind to rethink how we're positioning and strategizing the end-to-end CS experience both internally and externally."

John Evans

Director of Customer Success at Berkshire Grey

Mar 20, 2024
CMO Summit New York
New York

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Apr 18, 2024
AI for Marketers Summit
Online

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Apr 24 & 25, 2024
#GTM24 Los Angeles
Los Angeles

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May 01, 2024
CMO Summit
Online

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Sep 04, 2024
CMO Summit San Francisco
San Francisco

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Sep 25, 2024
CMO Summit
Online

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Dec 04, 2024
CMO Summit London
London

Register now

FAQs

Who is the Customer Support Summit for?

The Customer Support Summit is for customer support professionals looking to boost growth and deepen customer connections. This summit offers valuable insights and practical tips to enhance your approach, regardless of your experience level.

Will sessions be recorded?

All speaker sessions will be recorded and available to watch OnDemand after the event for all attendees, subject to speaker approval.

How do I join live sessions?

You will receive a unique joining link the day before the summit. Simply follow the link in your email to access the event.

What timezone will the live sessions be in?

The event will kick off at 5:15 am PST | 8:15am EST | 1:15pm GMT

Join the conversation

Want to be part of a growing global community of customer support pros? Come and join us, we’re friendly, full of ideas, and always happy to share our knowledge!

Which companies will be at the event?

Any company that likes to win. We joke. But you’ll hear from competitive enablement practioners and leaders at companies like Lacework, Hubspot, ServiceTitan, Palo Alto Networks and more plus, network with attendees from hundreds more organizations.

What timezone will the live sessions be in?

Live events will kick off each day at 9:00 am PST / 12:00 pm EST / 5:00 pm UK. Sessions will wrap up by 12:00 pm PST / 3:00 pm EST / 8:00 pm UK.

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