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October 09, 2025

Customer Support

Summit

Meet the minds behind world-class customer support. Learn what’s working, what’s next, and how to keep your team one step ahead in an AI-first world.

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Event starts in:
5

days

16

hours

53

minutes

39

until the summit starts

About the
summit

Level up your customer support strategy with specific, practical and expert-tested methodologies. Dive into sessions on:

  • Embedding quality assurance into the support function,

  • Identifying key product feedback,

  • Working alongside AI agents,

and more.

Secure your free pass for live and OnDemand access to expert-led discussions, live Q&As, and actionable insights to future-proof your role.

San Francisco
September 4 - 5, 2024

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Our Stats

12+

Speakers

800+

Attendees

8+

Sessions

0

Cost to attend

Meet our

speakers...

Niharika
Muriki
Director Technical Support
DocuSign
Navin
Shetty
Director, Technical Support
Salesforce
Dan
Coto
Customer Care Global Director & CR Support Site Leader
Workday
Cag
Onganer
Senior Director Customer Support
Cloudflare
Ivo
Koster
Director, Xbox Support
Microsoft
Kristal
Offutt
Director of Customer Support
Wheel
Andrew
John
Executive Director, Global Tech Support
Black Duck
Francesco
Catapano
Global Director, Customer Support
ActiveProspect
Joep
Everts
SVP Customer Support
Elsevier
Kristine
Marhilevica
Global Senior Director, Customer Support
Ardoq
Jyotiram
Pasupalak
Vice President, Customer Support Delivery
NetApp
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Explore the

agenda

The event will kick off at 6am PT | 9am ET | 2pm BST.

Timings listed here are in ET.

Customer Support
Agenda
Agenda
Agenda
09:00
Customer Support
Turning metrics into momentum: understanding NPS, CSAT and more to strategically improve your support team
Navin Shetty, Director, Technical Support, Salesforce
See the details
09:45
Customer Support
Panel | Shifting from reactive to proactive: A strategic approach to support
Kristal Offutt, Director of Customer Support, Wheel
Joep Everts, SVP Customer Support, Elsevier
Cag Onganer, Senior Director Customer Support, Cloudflare
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10:45
Customer Support
Smarter support: AI search and the future of customer self-service
Andrew John, Executive Director, Global Tech Support, Black Duck
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11:30
Customer Support
From support to solutions: Building quality through continuous feedback loops
Niharika Muriki, Director Technical Support, DocuSign
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12:15
Customer Support
Quality by design: Embedding assurance and standards into proactive support operations
Francesco Catapano, Global Director, Customer Support, ActiveProspect
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13:00
Customer Support
The first customer is your team: Engagement strategies for support leaders
Dan Coto, Customer Care Global Director & CR Support Site Leader, Workday
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13:45
Customer Support
Empowering customer support teams to reduce manager escalations
Ivo Koster, Director, Xbox Support, Microsoft
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14:30
Customer Support
Positioning customer service as a strategic differentiator and value driver
Kristine Marhilevica, Global Senior Director, Customer Support, Ardoq
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15:15
Customer Support
Scaling support efficiently: AI and automation as growth multipliers
Jyotiram Pasupalak, Vice President, Customer Support Delivery, NetApp
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October 09, 2025

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partner?

Want to spotlight your brand in front of 800+ customer support decision-makers? 

This summit will connect our global audience of CX pros with solution providers offering the lastest AI innovations to elevate their tech stack.

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Why you need

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What you'll get

out of the event

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Connect with your peers

Join a like-minded community of customer support professionals to share pain-points and grow together.

Discover best practices

Learn how leaders in customer support are transforming the industry to ensure you’re equipped for the future.

Scale your support strategy

Master AI-driven techniques & demonstrate your value to internal stakeholders.

October 09, 2025

Watch every summit

OnDemand

Committ to a Customer Success Collective Pro membership and unlock over 700 hours of OnDemand content.

That’s right, you’ll have access to every session from every Customer Success Summit ever.

  • Dive in to our enourmous content library featuring the best speakers from around the world

  • Discover the content you need as you need it - just in time learning at your fingertips

  • Catch up anywhere, anytime, and never miss a summit again

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FAQS

Will sessions be recorded?

All sessions will be recorded and available to watch OnDemand 24hr after the event for all attendees, subject to speaker approval.


How do I join live sessions?

You will receive a unique joining link the day before the summit. Simply follow the link in your email to access the event.

What time will the live sessions begin?


The event will kick off at 6am PT | 9am ET | 2pm BST.

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Discover our
in-person events

See all events

Sep 16 & 17, 2025
Customer Support Summit San Francisco
San Francisco

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Oct 29, 2025
AI for Customer Support Summit Boston
Boston

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Dec 03 & 04, 2025
Customer Support Summit London
London

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Mar 10 & 11, 2026
Customer Support Summit NYC
New York

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Join the
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Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.

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