Partner with us

Get your free ticket

February 18, 2026

AI Customer Support

Summit

A complete look into the most up-to-date AI Customer Support tools and strategies for every stage of integration.

Get exclusive insight into how top customer teams leverage AI to lead with proactive support, unlock revenue opportunutes, and scale with purpose.

Register now to secure your free pass for live and OnDemand access.

In partnership with

Download brochure

Get your ticket

Event starts in:
44

days

11

hours

20

minutes

56

until the summit starts

About the
summit

We’re bringing together the brightest minds in customer support from around the world so you can:

- Deliver high-quality support at scale by leveraging AI personalization at every customer touchpoint.

- Accelerate ticket resolution and increase customer satisfaction by developing a team of empowered first- and second-line support agents.

- Transform customer interactions into actionable insights that drive smarter decisions across your entire organization with agentic AI.

Secure your free pass for live and OnDemand access today.

San Francisco
September 4 - 5, 2024

Sign up

Our Stats

12+

Speakers

800+

Attendees

10+

Sessions

0

Cost to attend

Meet our

speakers...

Nir
Galpaz
SVP, Global Support
Kaseya
Ravi
Kant Mahendru
Director, Technical Support - APAC
SOTI
Kris
Kammaripalle
Vice President, Technical Support & Sustaining Engineering
Majesco
Daniel
Bunton
Head of Customer Support
Cleo
Keiran
Rice
Head of Support, EMEA
Pigment
Josh
Andrews
Director, Tech Support
Verison
Raymond
Otero
Director, Global Customer Experience (GCX) - Strategic Programs
Microsoft
Nate
Erisman
Director, Customer Support
Scout Motors
Mike
Davis
Sr. Director, Global Technical Support
Planet
Zai
Anjum
VP, Customer Service
Amplience
Manish
Khemka
Director, Technical Support Engineering
Salesforce
Olga
Rais
Sr Director, Technical Support, AMER
Autodesk
Call to action
Your text goes here. Insert your content, thoughts, or information in this space.

Register

Apply to be a speaker

Don't just take
our word for it

Button
Button

Explore the

agenda

The event will kick off at 6am PT | 9am ET | 2pm GMT.

Timings listed here are in ET.

AI Customer Support Summit
Agenda
Agenda
Agenda
09:00
AI Customer Support Summit
The invisible workforce: How behind-the-scenes AI is rewiring customer support at scale
Ravi Kant Mahendru, Director, Technical Support - APAC, SOTI
09:45
AI Customer Support Summit
Proactive by design: How support & content build self-service at scale
Keiran Rice, Head of Support, EMEA, Pigment
10:30
AI Customer Support Summit
Performance unlocked: Approaching scale and meassuring impact in the AI age
Daniel Bunton, Head of Customer Support, Cleo
11:15
AI Customer Support Summit
Panel | The new support playbook: Upskilling agents and redesigning teams for an AI-driven era
Raymond Otero, Director, Global Customer Experience (GCX) - Strategic Programs, Microsoft
Josh Andrews, Director, Tech Support, Verison
Nate Erisman, Director, Customer Support, Scout Motors
12:15
AI Customer Support Summit
Fireside chat | One customer, one team: How AI is blurring the lines between success and support
13:00
AI Customer Support Summit
Support as a revenue signal: How AI turns every interaction into a growth opportunity
Zai Anjum, VP, Customer Service, Amplience
13:45
AI Customer Support Summit
Panel | Proving the ROI of AI integration: How AI continues to streamline your support function
Nir Galpaz, SVP, Global Support, Kaseya
Mike Davis, Sr. Director, Global Technical Support, Planet
Kris Kammaripalle, Vice President, Technical Support & Sustaining Engineering, Majesco
Olga Rais, Sr Director, Technical Support, AMER, Autodesk
14:45
AI Customer Support Summit
The agentic shift: Is your organization ready for the next era of AI?
Manish Khemka, Director, Technical Support Engineering, Salesforce
15:30
AI Customer Support Summit
Leading the AI transition: How support teams build trust, confidence, and customer buy-in

Our

partners   

Summit partners

our

Partners          

Community partners

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.

Become a partner

Find out more

February 18, 2026

Want to

partner?

Want to showcase your brand in front of 800+ customer support leaders looking for the best tech & solutions to sharpen their 2026 strategy?

This summit brings together a global community of CS and support pros ready to meet solution providers offering the latest innovations to enhance their tech stack.

Sponsor

Get in touch

Download media guide

Why you need

to join the summit

Your text goes here. Insert your content, thoughts, or information in this space.

Get your free ticket

Button

What you'll get

out of the event

Your text goes here. Insert your content, thoughts, or information in this space.

Stay ahead of the AI curve

Understand where AI in customer support is truly delivering value toda and where leaders are moving next to drive efficiency, CSAT, and scale.

Meet the support experts advancing AI integration

Get exclusive insight into how top companies are leveraging AI and recieve live feedback on your own AI action plan.

Get premium playbooks for free

Skip the theories. Every session is an expert-tested approach on up-to-date AI playbooks and best practices.

February 18, 2026

Watch every summit

OnDemand

AI Customer Support Summit is just a taste of the 700+ hours of OnDemand content that you can unlock with a Customer Success Collective Pro membership.

That’s right, you’ll have access to every session from every Customer Success, Support, and Chief Customer Officer Summit ever.

  • Dive in to our enourmous content library featuring the best speakers from around the world

  • Discover the content you need as you need it - just in time learning at your fingertips

  • Catch up anywhere, anytime, and never miss a summit again

Sponsor

Subscribe to Pro

Download media guide

Discover our
in-person events

See all events

Mar 10 & 11, 2026
Customer Support Summit NYC
New York

RSVP →

Sep 15 & 16, 2026
Customer Support Summit San Francisco
San Francisco

RSVP →

Oct 28, 2026
AI for Customer Support Summit Boston
Boston

RSVP →

Dec 02 & 03, 2026
Customer Support Summit London
London

RSVP →

FAQS

Will sessions be recorded?

All session recordings will be made available to watch OnDemand the day after the live event - each attendee will be sent their unique link via email.


How do I join live sessions?

You will receive a unique joining link the day before the summit. Simply follow the link in your email to access the event.

What time will the live sessions begin?


The event will kick off at 6am PT | 9am ET | 2pm GMT.

Button
Button

Join the
conversation

Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.

Join the community.

Useful links

Contact us

Privacy

made with Acara

Join the conversation