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February 27, 2025

February 27 | VIRTUAL EVENT

AI for Customer Support Summit

Rocket your customer support team into the era of AI with the help of pioneering industry leaders.

Develop a framework for adopting AI Agents, use Gernerative AI to bolster your self-serve knowlege base, and much more.

Secure your free pass for live and OnDemand access to curated sessions, speaker Q&As, and valuable insights.

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Event starts in:
36

days

8

hours

23

minutes

29

Seconds

Event starts in:
36

days

8

hours

23

minutes

29

Seconds

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Meet the speakers

Sanjeet
Kaur Bali
Sr VP of Customer Support
Infor
Rohit
Menon
Sr Director of Customer Support
Databricks
Matthew
Paupst
VP, Global Technical Support
Crestron Electronics
AJ
Vaughn
Sr Director of Support
Restaurant365
Shanta
Bodhan
Associate Director, Innovation Customer Experience
Cornerstone OnDemand
Mike
Dry
VP of Customer Success & Support
Dealfront
Paul
Faure
Director, Customer Care
Dealfront
Kenji
Hayward
Sr Director of Customer Support
Front
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Agenda

Redefining what it means to deliver customer support with the full capabilities of AI.

All times are shown in ET (New York).

Virtual Customer Success Summit October 24
Virtual Customer Success Summit October 24
Virtual Customer Success Summit October 24
08:55
Main stage
Welcome to the Summit
See the details
09:00
Main stage
Prioritize what matters: Using AI-driven customer sentiment analysis to elevate customer support
AJ Vaughn, Sr Director of Support, Restaurant365
See the details
09:45
Main stage
Beyond Headcount: Scaling an AI-Powered Support Team for the Future
Kenji Hayward, Sr Director of Customer Support, Front
See the details
10:30
Main stage
Success through self service: how generative AI is revolutionizing customer support
Matthew Paupst, VP, Global Technical Support, Crestron Electronics
See the details
11:15
Main stage
Conversing with AI: using chatbots and natural language processing to reach new customers
See the details
12:00
Main stage
Fireside chat: Copilot vs. Autopilot: Balancing Automation and Human Connection in Customer Support
Mike Dry, VP of Customer Success & Support, Dealfront
Paul Faure, Director, Customer Care, Dealfront
See the details
12:45
Main stage
How AI Adapts to Complex Needs with Smart Ticketing and Generative Routing
See the details
13:30
Main stage
From concept to capability: Preparing your business for AI agents
Rohit Menon, Sr Director of Customer Support, Databricks
See the details
14:15
Main stage
Panel Discussion: The Role of Generative AI in the Future of Customer Support
Sanjeet Kaur Bali, Sr VP of Customer Support, Infor
Shanta Bodhan, Associate Director, Innovation Customer Experience, Cornerstone OnDemand
See the details
14:45
Main stage
Interactive Roundtables: AI in Customer Support
See the details
Insights

800+

Attendees

10

Sessions

10

Speakers

0

Cost to attend

Want to partner?

Interested in positioning your brand in front of 800+ customer support pros from across the globe?

AI for Customer Support Summit aims to connect customer leaders from around the world with key solution providers paving the way for more innovative and effective experience, support, and success practices.

There are lots of ways we can work together, drop us a note, or check out our media guide.

Our community partners

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Join us in person

Connect with your peers IRL in 2025

Mar 11 & 12, 2025
Customer Support Summit New York
New York

Visit event website

Sep 03 & 04, 2025
Customer Support Summit San Francisco
San Francisco

Visit event website

Apr 18, 2024
AI for Marketers Summit
Online

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Apr 24 & 25, 2024
#GTM24 Los Angeles
Los Angeles

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May 01, 2024
CMO Summit
Online

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Sep 04, 2024
CMO Summit San Francisco
San Francisco

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Sep 25, 2024
CMO Summit
Online

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Dec 04, 2024
CMO Summit London
London

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Mar 12, 2025
CMO Summit New York
New York

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FAQs

Who is the AI for Customer Support Virtual Summit for?

The AI for Customer Support Virtual Summit is for customer support professionals looking to utilize the latest AI technologies to elevate their support teams. This summit offers valuable insights and practical tips from industry leaders currenlty integrating AI to pioneer a new era of customer support.

Will sessions be recorded?

All speaker sessions will be recorded and available to watch OnDemand after the event for all attendees, subject to speaker approval.

How do I join live sessions?

You will receive a unique joining link the day before the summit. Simply follow the link in your email to access the event.

What timezone will the live sessions be in?

The event will kick off at 6 am PST | 9am EST | 2pm GMT

Join the conversation

Want to be part of a growing global community of customer support pros? Come and join us, we’re friendly, full of ideas, and always happy to share our knowledge!

Which companies will be at the event?

Any company that likes to win. We joke. But you’ll hear from competitive enablement practioners and leaders at companies like Lacework, Hubspot, ServiceTitan, Palo Alto Networks and more plus, network with attendees from hundreds more organizations.

What timezone will the live sessions be in?

Live events will kick off each day at 9:00 am PST / 12:00 pm EST / 5:00 pm UK. Sessions will wrap up by 12:00 pm PST / 3:00 pm EST / 8:00 pm UK.

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