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February 18, 2026

AI Customer Support

Summit

Get exclusive insight into how top customer teams leverage AI to lead with proactive support, unlock revenue opportunutes, and scale with purpose.

Register now to secure your free pass for live and OnDemand access.

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About the
summit

We’re bringing together the brightest minds in customer support from around the world so you can:

- Deliver high-quality support at scale by leveraging AI personalization at every customer touchpoint.

- Accelerate ticket resolution and increase customer satisfaction by developing a team of empowered first- and second-line support agents.

- Transform customer interactions into actionable insights that drive smarter decisions across your entire organization with agentic AI.

Secure your free pass for live and OnDemand access today.

San Francisco
September 4 - 5, 2024

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Our Stats

12+

Speakers

800+

Attendees

10+

Sessions

0

Cost to attend

Meet our

speakers...

Nir
Galpaz
SVP, Global Support
Kaseya
Ravi
Kant Mahendru
Director, Technical Support - APAC
SOTI
Olga
Rais
Sr Director, Technical Support, AMER
Autodesk
Daniel
Bunton
Head of Customer Support
Cleo
Keiran
Rice
Head of Support
ITRS
Nate
Erisman
Director, Customer Support
Scout Motors
Mike
Davis
Sr. Director, Global Technical Support
Planet
Shuchi
Mathur
Head of Global Solutions Engineering
Gracenote
Manish
Khemka
Director, Technical Support Engineering
Salesforce
Phil
Gillett
Head of Customer Operations
Zutec
Tyler
McIntosh
Head of Support Engineering and Support
Pave
Burak
Kebapci
Sr. Director, AI Customer Support & Implementation
Cardlytics
Mykel
Salomon
Global Support Director
XAPT
Daniel
Stern
CX
Maven AGI
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Explore the

agenda

The event will kick off at 6am PT | 9am ET | 2pm GMT.

Timings listed here are in ET.

AI Customer Support Summit
Agenda
Agenda
Agenda
09:00
AI Customer Support Summit
Performance unlocked: Approaching scale and measuring impact in the AI age
Daniel Bunton, Head of Customer Support, Cleo
09:45
AI Customer Support Summit
Proactive by design: How support & content build self-service at scale
Keiran Rice, Head of Support, ITRS
10:30
AI Customer Support Summit
The invisible workforce: How behind-the-scenes AI is rewiring customer support at scale
Ravi Kant Mahendru, Director, Technical Support - APAC, SOTI
11:15
AI Customer Support Summit
The agentic shift: Is your organization ready for the next era of AI?
Manish Khemka, Director, Technical Support Engineering, Salesforce
12:00
AI Customer Support Summit
Fireside chat | One customer, one team: How AI is blurring the lines between success and support
Phil Gillett, Head of Customer Operations, Zutec
Tyler McIntosh, Head of Support Engineering and Support, Pave
12:45
AI Customer Support Summit
Fireside chat | The AI support playbook: Upskilling agents and redesigning teams
Nate Erisman, Director, Customer Support, Scout Motors
Burak Kebapci, Sr. Director, AI Customer Support & Implementation, Cardlytics
13:45
AI Customer Support Summit
Leading the AI transition: How support teams build trust, confidence, and customer buy-in
Olga Rais, Sr Director, Technical Support, AMER, Autodesk
14:30
AI Customer Support Summit
Panel | Proving the ROI: Is AI investment actually paying off?
Nir Galpaz, SVP, Global Support, Kaseya
Mike Davis, Sr. Director, Global Technical Support, Planet
Olga Rais, Sr Director, Technical Support, AMER, Autodesk
Daniel Stern, CX, Maven AGI
15:30
AI Customer Support Summit
Building customer intelligence: How AI turns CS data into revenue growth and competitive advantage (MOAT)
Shuchi Mathur, Head of Global Solutions Engineering, Gracenote
16:15
AI Customer Support Summit
Trust at scale: Why AI support needs The Human Protocol
Mykel Salomon, Global Support Director, XAPT

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February 18, 2026

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partner?

Want to showcase your brand in front of 800+ customer support leaders looking for the best tech & solutions to sharpen their 2026 strategy?

This summit brings together a global community of CS and support pros ready to meet solution providers offering the latest innovations to enhance their tech stack.

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Stay ahead of the AI curve

Understand where AI powered customer support is truly delivering value and where leaders are moving next to drive efficiency, CSAT, and scale.

Meet the support experts transforming support with AI

Get exclusive insight into how top companies are leveraging AI and recieve live feedback on your own AI action plan.

Get premium playbooks for free

Skip the theories. Every session is an expert-tested approach on up-to-date AI playbooks and best practices.

February 18, 2026

Watch every summit

OnDemand

AI Customer Support Summit is just a taste of the 700+ hours of OnDemand content that you can unlock with a Customer Success Collective Pro membership.

That’s right, you’ll have access to every session from every Customer Success, Support, and Chief Customer Officer Summit ever.

  • Dive in to our enourmous content library featuring the best speakers from around the world

  • Discover the content you need as you need it - just in time learning at your fingertips

  • Catch up anywhere, anytime, and never miss a summit again

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Discover our
in-person events

See all events

Mar 10 & 11, 2026
Customer Support Summit New York
New York

RSVP →

Sep 15 & 16, 2026
Customer Support Summit San Francisco
San Francisco

RSVP →

Oct 28, 2026
AI for Customer Support Summit Boston
Boston

RSVP →

Dec 02 & 03, 2026
Customer Support Summit London
London

RSVP →

FAQS

Will sessions be recorded?

All session recordings will be made available to watch OnDemand the day after the live event - each attendee will be sent their unique link via email.

Please note that recording links are not shareable, so you must register to access the recordings.


How do I join live sessions?

You will receive a unique joining link the day before the summit. Simply follow the link in your email to access the event.

What time will the live sessions begin?


The event will kick off at 6am PT | 9am ET | 2pm GMT.

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Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.

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