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AGENDA
Get the playbook for closing your
competitive revenue gap
Main stage
July 10
July 10
GMT -4
08:00
08:30
09:00
09:30
10:00
10:30
11:00
11:30
12:00
12:30
13:00
13:30
14:00
14:30
15:00
15:30
Main stage
08:15 - 08:45 | GMT -4
Customer Success in AI Powered Product Management
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09:00 - 09:30 | GMT -4
CX metrics that matter – Beyond NPS and CSAT
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09:45 - 10:15 | GMT -4
Customer experience vs. customer success: understanding the distinctions, embracing a holistic view, and navigating the unique landscape of CX
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10:30 - 11:00 | GMT -4
Crafting customer-centric cultures: Building the ultimate CX dream team
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11:15 - 12:00 | GMT -4
Understanding customer expectations in 2024/25
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12:15 - 12:45 | GMT -4
Insight to action: Maximizing CX team performance through data-driven decision-making
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13:00 - 13:30 | GMT -4
Digital conversations: Elevating customer experience through social media
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13:45 - 14:15 | GMT -4
Transforming customer service teams into dynamic customer experience engines
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14:30 - 15:00 | GMT -4
Seamless beginnings: Enhancing onboarding through cross-functional collaboration
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15:15 - 15:45 | GMT -4
Fostering Trust to Fuel Customer, Employee, and Shareholder Value
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Useful links
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Useful links