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April 08, 2026

AI Customer Success

Summit

Unlock AI-driven strategies to automate workflows, build smarter health scores, drive expansion, reduce churn, and future-proof your role.

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About the
summit

Level up your CS strategy by learning specific, practical AI use cases. Dive into sessions on building dynamic customer health scores, predicting churn and driving expansion through revenue intelligence.

Secure your free pass for live and OnDemand access to expert-led discussions, live Q&As, and implementation playbooks so you can skip the trial-and-error.

San Francisco
September 4 - 5, 2024

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Our Stats

12+

Speakers

800+

Attendees

8+

Sessions

0

Cost to attend

Meet our

speakers...

Gabriel
Dizon
Global Director of Customer Success & Renewals
Litmos
Frank
Murphy
Director, Customer Success
Cisco
Jitesh
Gandhi
Customer Success Director
Microsoft
Chanel
Cantey
Director, Client Success
Optiv
Vinova
Deniz
Head of Customer Success
Wiza
Jeremy
Donaldson
Senior Director, Customer Success
LifeLoop
Seán
Reid
Head of Customer Success
Supermetrics
Maureen
Goldin
Customer Success Director
Microsoft
Nataly
Waters
Customer Success Director Americas
Creatio
Ian
Lynch
Former Head of Customer Success
Nielsen
Bram
Voogel
Customer Success Director, Strategic Accounts
Siemens
Lawrence
Idems
Head of Customer Success
SeamlessHR
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the agenda

The event will kick off at 6 am PT | 9am ET | 2pm BST.

Timings listed are in ET.

AI Customer Success
Agenda
Agenda
Agenda
09:00
AI Customer Success
Predicting churn: Where AI intelligence meets human insight
Seán Reid, Head of Customer Success, Supermetrics
09:45
AI Customer Success
Panel | Agentic AI: Scaling success without scaling headcount
Frank Murphy, Director, Customer Success, Cisco
Jitesh Gandhi, Customer Success Director, Microsoft
Chanel Cantey, Director, Client Success, Optiv
10:45
AI Customer Success
Turning customer data into executive decisions with AI
Jeremy Donaldson, Senior Director, Customer Success, LifeLoop
11:30
AI Customer Success
Building dynamic customer health scores with AI and real-world data
Vinova Deniz, Head of Customer Success, Wiza
12:15
AI Customer Success
Capturing customer value with AI: Aligning vision with measurable impact
Bram Voogel, Customer Success Director, Strategic Accounts, Siemens
13:00
AI Customer Success
Powering predictive insights with deeper customer intelligence
Nataly Waters, Customer Success Director Americas, Creatio
13:45
AI Customer Success
You bought an AI tool, now what? A practical playbook for adoption, change management & ROI
Gabriel Dizon, Global Director of Customer Success & Renewals, Litmos
14:30
AI Customer Success
AI-driven expansion & revenue intelligence
Maureen Goldin, Customer Success Director, Microsoft
15:15
AI Customer Success
Designing AI workflows for modern customer success teams
Ian Lynch, Former Head of Customer Success, Nielsen
16:00
AI Customer Success
Account planning in the age of AI: Think first, validate second
Lawrence Idems, Head of Customer Success, SeamlessHR

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April 08, 2026

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partner?

Want to spotlight your brand in front of 800+ customer success descision-makers? 

This summit will connect our global audience of CS pros with solution providers offering the lastest AI innovations to elevate their tech stack.

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What you'll get

out of the event

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Deepen your AI knowledge

Access real-world case studies, expert Q&As, and proven strategies to predict revenue, implement AI agents, and elevate your role in CS.

Discover best practices

Learn how AI is transforming Customer Success by scaling automation and predictive analytics, and ensure you’re equipped for the future.

Scale your CS strategy

Master AI-driven executive decision-making to demonstrate your value to internal stakeholders.

April 08, 2026

Watch every summit

OnDemand

Commit to a Customer Success Collective Pro membership and unlock over 700 hours of OnDemand content.

That’s right, you’ll have access to every session from every Customer Success Summit ever.

  • Dive in to our enormous content library featuring the best speakers from around the world

  • Discover the content you need as you need it - just in time learning at your fingertips

  • Catch up anywhere, anytime, and never miss a summit again

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FAQS

Will sessions be recorded?

All sessions will be recorded and available to watch OnDemand after the event for all attendees, subject to speaker approval.


How do I join live sessions?

You will receive a unique joining link the day before the summit. Simply follow the link in your email to access the event.

What time will the live sessions begin?


The event will kick off at 6 am PT | 9am ET | 2pm BST.

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Discover our
in-person events

See all events

Feb 24 & 25, 2026
Customer Success Summit Austin
Austin

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Mar 10 & 11, 2026
Customer Support Summit New York
New York

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Mar 10 & 11, 2026
Customer Success Summit New York
New York

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Apr 01 & 02, 2026
Customer Success Summit Denver
Denver

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May 28 & 29, 2026
Customer Success Summit Amsterdam
Amsterdam

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Jun 18, 2026
Customer Success Festival London

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Sep 15 & 16, 2026
Customer Support Summit San Francisco
San Francisco

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Sep 15 & 16, 2026
Customer Success Summit San Francisco
San Francisco

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Oct 28, 2026
AI for Customer Support Summit Boston
Boston

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Oct 28 & 29, 2026
Customer Success Summit Boston
Boston

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Oct 29, 2026
Customer Success Summit Sydney
Sydney

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Nov 11 & 12, 2026
Customer Success Summit Toronto

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Nov 18 & 19, 2026
Customer Success Summit Chicago
Chicago

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Dec 02 & 03, 2026
Customer Support Summit London
London

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Dec 02 & 03, 2026
Customer Success Summit London
London

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Jan 20, 2027
Expand by Customer Success Collective
Silicon Valley

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Jan 27, 2027
Customer Success Summit Washington DC
Washington

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Join the
conversation

Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.

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