SpeakersAgenda
Text here
Text here

Partner with us

Get your ticket

Event starts in:
33

days

7

hours

4

minutes

40

until the summit starts

April 16, 2025

AI for Customer Success

Summit

Unlock AI-driven strategies to automate workflows, map smarter touchpoints, analyze feedback, reduce churn, and future-proof your CSM role.

In partnership with

Download brochure

Get your ticket

About the
summit

Level up your Customer Success strategy and learn specific, practical AI use cases. Dive into sessions on scaling CS using automation, enhancing customer communication, and driving retention and growth.

Secure your free pass for live and OnDemand access to expert-led discussions, live Q&As, and actionable insights to future-proof your role.

San Francisco
September 4 - 5, 2024

Sign up

Our Stats

12+

Speakers

800+

Attendees

8+

Sessions

0

Cost to attend

Meet our

speakers...

Krista
Hardebeck
Director, Customer Success Management
Salesforce
Kelsey
Peterson
Vice President, Customer Success
Ashby
Ben
Burkhalter
Sr Director, Customer Success Engineering
GitHub
Maranda
Dziekonski
Vice President of Customer Success
ID.me
Kristopher
Loranger
Director of Customer Success
Microsoft
Kaldia
Douag
Director, Customer Success
IBM
Christine
Lawther
Director, Customer Success
Sprout Social
Luke
Ferrel
Global Head of Customer Success
Deel
Gabriel
Dizon
Sr Manager, Customer Success
Workday
Roselyn
Uleh
Director, Customer Success
Syntasa
Call to action
Your text goes here. Insert your content, thoughts, or information in this space.

Register

Apply to be a speaker

Don't just take
our word for it

Button
Button

Explore the

agenda

The event will kick off at 6 am PST | 9am EST | 2pm GMT.

AI for Customer Success
Agenda
Agenda
Agenda
09:00
AI for Customer Success
Journey mapping with AI: Smarter touchpoints, happier customers
Christine Lawther, Director, Customer Success, Sprout Social
See the details
09:45
AI for Customer Success
Panel: Work smarter, not harder - Automating customer success with AI
Kaldia Douag, Director, Customer Success, IBM
Roselyn Uleh, Director, Customer Success, Syntasa
Kristopher Loranger, Director of Customer Success, Microsoft
Maranda Dziekonski, Vice President of Customer Success, ID.me
See the details
10:45
AI for Customer Success
AI-powered storytelling: 5 pillars of crafting customer narratives that drive revenue
Gabriel Dizon, Sr Manager, Customer Success, Workday
See the details
11:30
AI for Customer Success
Leveraging AI for smarter customer feedback and ticket analysis
Ben Burkhalter, Sr Director, Customer Success Engineering, GitHub
See the details
12:15
AI for Customer Success
One-to-many: Redefining customer success with smart engagement
Kelsey Peterson, Vice President, Customer Success, Ashby
See the details
13:00
AI for Customer Success
The science of churn: Using AI to understand & retain customers
Luke Ferrel, Global Head of Customer Success, Deel
See the details
13:45
AI for Customer Success
Future-proofing your CSM role: Mastering AI trends & innovations
Krista Hardebeck, Director, Customer Success Management, Salesforce
See the details

Our

partners   

Summit partners

our

Partners          

Community partners

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.

Become a partner

Find out more

April 16, 2025

Want to

partner?

Want to spotlight your brand in front of 800+ customer success descision-makers? 

This summit will connect our global audience of CS pros with solution providers offering the lastest AI innovations to elevate their tech stack.

Sponsor

Get in touch

Download media guide

Why you need

to join the summit

Your text goes here. Insert your content, thoughts, or information in this space.

Get your free ticket

Button

What you'll get

out of the event

Your text goes here. Insert your content, thoughts, or information in this space.

Gain knowledge

Access real-world case studies, expert Q&As, and proven strategies to drive revenue, improve customer experiences, and elevate your role as a CSM.

Discover best practices

Learn how AI is transforming Customer Success, from automation to predictive analytics, and ensure you’re equipped for the future.

Scale your CS strategy

Master AI-driven techniques & demonstrate your value to internal stakeholders.

April 16, 2025

Watch every summit

OnDemand

Committ to a Customer Success Collective Pro membership and unlock over 700 hours of OnDemand content.

That’s right, you’ll have access to every session from every Customer Success Summit ever.

  • Dive in to our enourmous content library featuring the best speakers from around the world

  • Discover the content you need as you need it - just in time learning at your fingertips

  • Catch up anywhere, anytime, and never miss a summit again

Sponsor

Subscribe to Pro

Download media guide

FAQS

Will sessions be recorded?

All sessions will be recorded and available to watch OnDemand after the event for all attendees, subject to speaker approval.


How do I join live sessions?

You will receive a unique joining link the day before the summit. Simply follow the link in your email to access the event.

What time will the live sessions begin?


The event will kick off at 6 am PST | 9am EST | 2pm GMT

Button
Button

Discover our
in-person events

See all events

Mar 11 & 12, 2025
Customer Success Summit New York
New York

RSVP →

Apr 01 & 02, 2025
Customer Success Summit Denver
Denver

RSVP →

May 13 & 14, 2025
Customer Success Summit Amsterdam
Amsterdam

RSVP →

Sep 16 & 17, 2025
Customer Success Summit San Francisco
San Francisco

RSVP →

Oct 29 & 30, 2025
Customer Success Summit Boston
Boston

RSVP →

Nov 06, 2025
Customer Success Summit Sydney
Sydney

RSVP →

Nov 12 & 13, 2025
Customer Success Summit Chicago
Chicago

RSVP →

Dec 03 & 04, 2025
Customer Success Summit London
London

RSVP →

Jan 29, 2026
Customer Success Summit Washington DC
Washington

RSVP →

Feb 11 & 12, 2026
Customer Success Summit Austin
Austin

RSVP →

Join the
conversation

Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.

Join the community.

Useful links

Contact us

Privacy

made with Acara

Join the conversation