Onboarding & Retention
Summit
Unlock strategies to personalize onboarding, map your full customer journey, decode churn signals, and re-engage at-risk customers - all while aligning your efforts with key business goals.
In partnership with
days
hours
minutes
until the summit starts
About the
summit
Dive into sessions on blending human and digital touchpoints, crafting impactful onboarding experiences, and driving long-term customer retention.
Secure your free pass for live and OnDemand access to expert-led discussions, live Q&As, and actionable insights to future-proof your role.
Our Stats
12+
Speakers
800+
Attendees
8+
Sessions
0
Cost to attend
Meet our
speakers...
Don't just take
our word for it
Explore the
agenda
The event will kick off at 6 am PST | 9am EST | 2pm BST.
Why you need
to join the summit
What you'll get
out of the event
Gain knowledge
Access real-world case studies, expert Q&As, and proven strategies to drive revenue, improve customer experiences, and elevate your role as a CSM.
Perfect your onboarding
Learn how today’s leading CS teams are crafting experiences that scale efficiently while still feeling personal, purposeful, and impactful from day one.
Crush churn
Master the skills that drive retention and turn customers into advocates, and showcase your impact to internal stakeholders.
Watch every summit
OnDemand
Committ to a Customer Success Collective Pro membership and unlock over 700 hours of OnDemand content.
That’s right, you’ll have access to every session from every Customer Success Summit ever.
Dive in to our enourmous content library featuring the best speakers from around the world
Discover the content you need as you need it - just in time learning at your fingertips
Catch up anywhere, anytime, and never miss a summit again
FAQS
Will sessions be recorded?
All sessions will be recorded and available to watch OnDemand after the event for all attendees, subject to speaker approval.
How do I join live sessions?
You will receive a unique joining link the day before the summit. Simply follow the link in your email to access the event.
What time will the live sessions begin?
The event will kick off at 6 am PST | 9am EST | 2pm BST
Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Join the community.
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